Since it is the policy of ES EM International to deliver the Best Quality Products, thus we try to get the goods delivered through one of the Best Courier Services available. It is expected from the Courier Services that they deliver the goods to you as safe as carrying personally. Yet, there is a little possibility that sometime some goods may damage while in transit to reach you, so it is desired that as you receive the goods, you must open the same before the delivering agent and in case find the good (s) to be damaged, make record of the same on receiving challan. After that within 48 hours, you must make a call at our Toll Free Number to inform that the goods received vide particular docket no. are damaged. If you follow the process, it is our responsibility to get your product replaced with a Brand New Piece at our Cost and Expense or otherwise the Company will not be responsible.